My GlobalTopup ("we", "us", "our") respects the privacy of every person who interacts with the platform. This policy explains what personal data we collect, why we collect it, how we protect it, and the rights available to you.
1. Data we collect
Account data: name, email, phone number, country, role in the network (Master Agent, Agent, Collaborator), and, where applicable, identity documents used to comply with know-your-customer requirements.
Transaction data: mobile topups, cash transfers, wallet fundings, receipts, timestamps, amounts and the internal identifiers linking each operation to your account.
Technical data: IP address, device identifier, browser type, language preference and audit-log entries generated by security-sensitive actions such as sign-in and password resets.
2. How we use your data
To deliver the service you request — routing topups, crediting wallets, generating receipts and computing commissions.
To protect your account from unauthorised access with two-factor authentication, trusted-device flows and an immutable audit log.
To meet our regulatory obligations, including anti-money-laundering, sanctions screening and tax reporting.
To improve the platform through aggregated, non-identifying analytics.
3. Sharing with third parties
We share the minimum data required to complete a transaction with our payment processor, our SMS provider (for one-time codes) and the mobile operators to which you send topups.
We never sell your personal information. We may disclose data when compelled by a valid legal request in a jurisdiction where we operate.
4. Data retention
Account and transaction records are retained for as long as your account is active and for the additional period required by applicable financial-services regulations, typically five to ten years.
5. Your rights
Subject to local law, you may request access to your data, correction of inaccurate data, deletion of data that is no longer necessary, and portability of the data you have provided to us. Contact us at support@myglobaltopup.com to exercise these rights.
6. Security
We use industry-standard encryption in transit and at rest, strict role-based access controls, and periodic penetration testing. No online service can be guaranteed 100% secure, but we treat security as an ongoing priority.
7. Changes to this policy
We may update this policy from time to time. Material changes will be communicated in the app and by email at least fourteen days before they take effect.
8. Contact
Questions or complaints regarding this policy can be sent to support@myglobaltopup.com.